The Credit Assistant: The Second Leg in the Knowledge Highway for American Express
نویسندگان
چکیده
This chapter describes the development and deployment of the credit assistant (CA), a knowledge-based system to support credit operations for Travel-Related Services (TRS) of the American Express Company. CA was developed using ART-IM, a rule-based programming environment from Inference Corporation. American Express developed this application under a UNIX environment (SUN and RS/6000) and deployed it into a high-volume real-time mainframe environment. CA was designed to be fully cooperative across business operation units with the authorizer's assistant (AA) and other knowledge-based systems currently under development. CA also reflects advances in technology and general trends in the AI industry that have taken place since AA was implemented in 1989. This chapter also introduces the knowledge highway concept, the design and construction of a series of cooperative knowledge-based systems to support a global operational strategy of authorizations, credit operations , fraud detection, new account processing, and customer service
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